Cookie & Privacy Policies

Cookie & Privacy Policies

How we use cookies

“Cookies” are small files which your web browser transfers to your computer when you visit a site. They are widely used in order to make websites work, or to work more efficiently, as well as providing information to the owners of the site.

Like many websites, we use cookies to help us monitor your use of the website. These cookies are used by Google Analytics so that we know when you’ve visited one page and then another.

Which cookies do we use ?

Each cookie has a unique name which can be used to identify where it came from.

Some features of our site use Javascript. We set a has_js cookie if you have javascript enabled, so we can give you the best possible experience

Google Analytics uses cookies with the following names to monitor visitors to our website, so that we can improve the experience for all users:_utma, _utmb, _utmc, _utmz.

Read more about the Google Analytics privacy policy

How you can manage your privacy

Although using cookies helps us to improve our site, you do not need to accept our cookies in order to access our website. The majority of web browsers allow some control of cookies.

Privacy policy

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (GDPR).

Regency Cleaning Services is committed to protecting the personal data we collect and process. We aim to be clear and transparent, we do this by ensuring you are provided with an explanation about how we collect and process the information you provide us, or that we collect about you, whether online, via phone, email, in letters or in any other correspondence or from third parties. We collect and use personal data to ensure that we can manage our relationships with our clients, and to better understand how we can meet and exceed our clients’ expectations.

By providing us with personal information, you consent to the collection and use of this information in accordance with this privacy policy. In accordance with the General Data Protection Regulation 2016/679, we will not keep your personal data for longer than is necessary. We may update this policy from time to time without notice to you, so please check it regularly.

If you have any questions about this privacy policy please contact us at the address below.

The privacy policy covers the following:

1. Who we are

2. Where we collect our information

3. What information we may collect about you

4. How we will use the information we collect

5. How we will update your information

6. Where we will disclose your details to anyone else

7. How to access, correct or delete your information

8. How we keep your data safe

9. How long we store your data for

10. Your rights and your personal data

11. Further processing

12. Contact us

1. Who we are

Regency Cleaning Services is a professional cleaning service provider.

2. Where do we collect information from?

We collect information in the following ways:

Information you give us

  • Regency Cleaning Services may obtain personal information from you when, for example, you contact us through our website with a cleaning enquiry

Information from Third Parties

  • We do not share or receive any information about you from independent third parties, unless you have permitted a third party to provide us with your details. You should check the third party’s privacy policy when you provide your information to understand how they will process it. Once we have obtained this information from the third party it will be covered by our privacy policy as well as by the originating third party.

Information we get from your use of our website and services

  • We do not collect information about the services you use and how you use them, such as when you visit our websites or view and interact with our advertisements and content.

Information in the public domain

  • We may obtain some information from publicly available sources such as Companies House, newspaper articles or open postings on social media such as Facebook and LinkedIn.

3. What information do we collect?

The types of personal information we collect may include:

  • Your name and title;
  • Your contact details (address, email, phone number);
  • Contact preferences;

In some circumstances, the personal information we collect may include information considered “sensitive data”. This may include personal information regarding health or disability. Where this information is collected we will tell you so you know why it is needed.

4. What might we do with your information?

We will mainly use your information to:

  • Provide you with the services, products or information that you asked for, as well as information about other services, products or information we think might interest you; where you have consented to being contacted;
  • Keep a record of your relationship with us,
  • Ensure we know how you prefer to be contacted.

5. How we update your information

We review our records to ensure your data is as accurate as possible. It is important that we keep your personal data up to date, so we may contact you from time to time to confirm this.

6. Sharing your personal data

Your personal data will be treated as strictly confidential. We will never share your data with third parties outside of the organisation, unless you have given us permission to do so.

7. How to access, correct or delete your information

Under the General Data Protection Regulation 2018 you have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, or to correct or remove information you think is inaccurate, please email  or write to us at the address below.

If you do wish to remove your details from our database, please contact us to let us know. To help us locate any personal information about you (or in case we need to get in touch with you to obtain further information to help us locate your records) please include your full name, address and telephone number with your request.

8. How we keep your data safe

We aim to ensure that there are appropriate physical, technical and managerial controls in place to protect any personal information you may provide to us and our network is protected and monitored. All data is encrypted and stored on a secure database.

Despite all of our precautions no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we will always strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.

9. How long we store your data for

We will hold your personal information on our systems for as long as is necessary for the relevant activity and for the performance of our contract.

10. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: –

The right to request a copy of your personal data which Regency Cleaning Services holds;

  • The right to request that Regency Cleaning Services corrects any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary for Regency Cleaning Services to retain such data;
  • The right to withdraw your consent to the processing at any time
  • The right to request the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability)
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data,
  • The right to lodge a complaint with the Information Commissioner’s Office.

11. Further processing

Due to the recurring nature of our services, we have determined a legitimate interest in storing clients’ data, ensuring it is available for future use.

We also deem a legitimate interest in marketing to existing clients, by way of an annual reminder or upon introduction of a new service / product. We have determined it is not unreasonable for a client to expect contact from a firm they have previously engaged, and whose type of services are routinely employed on a recurring basis. A copy of our Legitimate Interests Assessment (LIA) is available upon request.

If we wish to use your personal data for a new purpose, not covered by this Privacy Policy, then we will provide you with a notice explaining this new use and setting out the relevant purposes and processing conditions prior to commencement. Where and whenever necessary, we will seek your prior consent to the new processing.

12. Contact Details

To exercise all relevant rights, queries of complaints please in the first instance contact us  at Regency Cleaning Services, Office 7, Access House, Cray Avenue, St Mary Cray, BR5 3QB or email

You can contact the Information Commissioner’s Office on 020 8395 5547 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

To arrange a free site visit & quotation
call us now on 020 8395 5547
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